Shipping Policy
Shipping Policy
At The Fire Dog, we're committed to getting your order to you as quickly and safely as possible.
Processing Time
Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Rates & Delivery Times
Australia:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
International Shipping
Yes, we ship internationally! International delivery times vary by destination, typically ranging from 7-21 business days depending on your location and chosen shipping method.
Shipping costs are calculated at checkout based on your location and the size of your order. Please note that international customers may be responsible for customs duties and import taxes in their country.
Order Tracking
Once your order has shipped, you'll receive a tracking number via email so you can monitor your delivery progress.
Delivery Issues
If your order hasn't arrived within the expected timeframe, please contact us and we'll help track down your package.
Questions?
If you have any questions about shipping, please don't hesitate to contact us.