Returns Policy

Returns & Refunds Policy

Thank you for shopping with The Fire Dog. We want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help.

Returns

You have 30 days from the date of delivery to return an item for a refund or exchange. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by the receipt or proof of purchase

How to Return an Item

To initiate a return, please contact us at [your email] with your order number and details about the product you'd like to return. We'll respond quickly with instructions on how to return items from your order.

Refunds

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Exchanges

If you need to exchange an item for a different size or colour, please contact us to arrange the exchange.

Shipping Costs

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Questions?

If you have any questions about our returns policy, please contact us.